Shipping policy

Shipping Policy

Thank you for choosing Glide Graphics for your mousepad needs. We are committed to ensuring that your order is processed and shipped as efficiently as possible. Please review our shipping policy below for important information about delivery times and procedures.

1. Processing Time:
All orders are processed within 1-2 business days from the time they are placed. Please allow this time for us to prepare your order for shipment. Processing time may vary slightly during peak seasons or holidays.

2. Shipping Time:
Once your order has been processed, the estimated shipping time is 1-2 weeks, depending on your location and the shipping method selected at checkout. Delivery times may vary based on factors such as carrier delays, weather conditions, and other circumstances beyond our control.

3. Shipping Methods:
We offer standard shipping options, and you will be able to select your preferred shipping method at checkout. The shipping cost will be calculated based on the shipping method and destination.

4. Order Tracking:
After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

5. Shipping Addresses:
Please ensure that the shipping address you provide is accurate and complete. Glide Graphics is not responsible for delays or issues caused by incorrect or incomplete addresses.

6. Shipping Issues:
If you experience any issues with your shipment, such as delays or lost packages, please contact our customer support team at diamondfatigue@gmail.com. We will do our best to assist you and resolve any shipping-related concerns.

7. International Shipping:
Currently, we only offer shipping within Australia. We do not ship internationally at this time.

8. Customer Support:
For any questions or assistance regarding shipping, please reach out to our customer support team at diamondfatigue@gmail.com. We are here to help and ensure a smooth delivery process.

Thank you for your understanding and for choosing Glide Graphics!